Privacy Policy

Effective Date: August 3, 2026

Introduction

Love Love Racquet Club ("we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices available to you.

By using our website, registering for coaching, clinics, camps, leagues, events, or other services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

Who We Are

Business Name: Love Love Racquet Club

Address:
3802 S Curry St
Carson City, NV 89703
USA

Email: Nate@LoveLoveRacquetClub.com

Phone: (775) 546-0601

Website: LoveLoveRacquetClub.com

What Information We Collect

Depending on the services you use, we may collect:

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Emergency contact information

  • Medical information, allergies, or other health information relevant to participation

  • Payment information (processed securely through our payment provider)

  • Information relating to children participating in our programs

  • Attendance and participation records

  • Photographs and videos

  • Communications with us by email, phone, text message, or other channels

  • Website usage information collected through cookies and analytics technologies

How We Use Your Information

We use your information to:

  • Register participants for coaching sessions, camps, clinics, leagues, and events

  • Manage bookings and schedules

  • Process payments

  • Communicate important information about programs and services

  • Respond to enquiries and provide customer support

  • Maintain attendance and coaching records

  • Protect the health and safety of participants

  • Improve our services and website

  • Send newsletters, promotional offers, marketing emails, and SMS communications where appropriate

  • Comply with applicable legal obligations

Legal Basis for Processing

Where applicable, we process personal information for one or more of the following reasons:

  • To perform our contract with you when providing our services

  • With your consent where required

  • To comply with legal obligations

  • For our legitimate business interests, provided those interests do not override your rights and freedoms

Marketing Communications

We may send marketing emails, newsletters, promotional offers, and SMS messages about our coaching programs, events, and services.

You may unsubscribe from marketing emails using the unsubscribe link included in our emails or contact us directly to opt out of future marketing communications. Opting out of marketing messages will not affect essential service-related communications.

Photography & Video

We may take photographs and videos during coaching sessions, camps, clinics, tournaments, and other events.

These images and recordings may be used for:

  • Coaching analysis

  • Our website

  • Social media

  • Marketing and promotional materials

  • Showcasing our programs and events

Where appropriate, we will seek permission or provide an opportunity to opt out in accordance with applicable laws and our operational practices.

Children's Information

Love Love Racquet Club provides services for children under the age of 18.

Parents or legal guardians may provide personal information on behalf of their children, including emergency contact details and relevant medical information necessary to support safe participation in our programs.

We request that only information necessary for participation be provided.

Sharing Your Information

We may share personal information where necessary with:

  • Coaches working within Love Love Racquet Club

  • Safeguarding authorities where required

  • Emergency services when necessary to protect health or safety

  • Service providers that help us operate our business

We do not sell your personal information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Payment Providers

Payments are securely processed through Stripe. We do not store complete payment card details on our own systems.

Third-Party Services

We use third-party service providers to help operate our business, including:

  • Stripe (payment processing)

  • The HQ (business and coaching management)

  • SwingVision (performance and coaching analysis)

  • Meta/Facebook Ads (advertising)

  • Google Analytics (website analytics)

These providers may process personal information in accordance with their own privacy policies.

Cookies & Analytics

Our website uses cookies and similar technologies to improve user experience, understand how visitors use our website, and measure the effectiveness of our marketing.

Google Analytics helps us understand website traffic and visitor behavior. You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, meet legal or regulatory obligations, resolve disputes, and maintain appropriate business records.

In general, customer and player records are typically retained for up to seven (7) years after the end of the relationship unless a longer retention period is required by law or there is a legitimate safeguarding, legal, or operational reason to retain the information for longer.

Your Rights

Depending on the laws that apply to you, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information where appropriate

  • Request restrictions on certain processing activities

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is used

To exercise any applicable rights, please contact us using the details provided below.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The most current version will always be available on our website with the effective date shown at the top.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Love Love Racquet Club
3802 S Curry St
Carson City, NV 89703
USA

Email: Nate@LoveLoveRacquetClub.com

Phone: (775) 546-0601